Our standard 12 session (1 month) package has a validity of 30 days, which can be extended to a maximum of 35 days. 3 month plans have a validity of 3.5 months.
If a client is sick or going to be traveling, they must inform the trainer in advance and your membership will be put on hold.
Trial sessions cannot be canceled or rescheduled once booked. In case of cancelation or no-show, the session will be marked as complete, and the client will have to book another paid trial to proceed.
After the trial, if a client joins a plan and needs to cancel or reschedule a session, the trainer must be informed at least 2 hours prior. In case of last-minute cancellations or no-shows, the session will be marked as complete.
If a trainer reschedules or misses a session, the client’s membership will be extended to accommodate the missed session.
Trainers will receive a bonus cash incentive from the company to help the client reach their goal and generate testimonials.
From 1st December 2023, Sundays will strictly be a holiday for all trainers. If you have sessions scheduled on Sundays, please speak to your trainer and modify the schedule before December.
Keep all communications on the group. In case of any dispute, the company will only be able to uphold our guarantee of quality and interfere if all the communications are on the group and visible to us.
Referrals: Clients will receive a credit of rs500 for every friend/family member who signs up for a monthly package with our company. This credit can be redeemed against your next renewal. (This is a limited-time offer!)
Refunds: We do not offer refunds, and have a strict no-bargaining policy. Prices vary based on each trainer’s quality of work, client’s requirements and timeslots. Prices are subject to change and final and the company reserves the right to refuse service/admission.